The client is a UK-based, multi-industry growth marketing agency
They wanted to uncover how various clients' customers interacted across digital advertising touchpoints, from first exposure to final conversion
The objective was to map user journeys, identify behavioral patterns, and leverage these insights to personalize campaigns across advertising channels
Deployed GDPR compliant Vizibl CDP Pixels to capture granular engagement data across ads, website sessions, and page visits
Built micro-segments based on engagement depth, category of interest, and location behavior
Applied Recency & Frequency segmentation to identify high-value and high-engagement cohorts
Uncovered in-depth journey insights, including frequency of touchpoints, drop-off stages, and optimal re-engagement moments
New custom events for engagement tracking
Eg. Calls, Appointments
Primary user journey archetypes identified
(from first touchpoint to conversions)
Identified primary dropoff points in the user journey
Seeing is believing, we know.
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