Connected TV Helps Restaurant Chain Reach New Audiences and Improve Conversion Efficiency

The Context

The client is a large restaurant chain with 400+ stores in the U.S. West Coast

Linear TV had been their main awareness channel, but audience behavior shifted toward Connected TV (CTV), reducing the reach and effectiveness of campaigns

The goal was to grow brand awareness while adjusting to new viewing habits and lowering acquisition costs

The Strategy

Introduced CTV to the advertising mix to reach audiences moving away from LinearTV

Identified and targeted high-engagement audience groups such as Foodies, Pizza Lovers, Gamers, and Party-Goers using first- and third-party data

Used the Datawrkz’s Customer Data Platform (CDP) to collect user data from ad views and website actions for retargeting

Applied second-screen advertising to reach CTV viewers on mobile and tablet devices

Optimized Video Completion Rate (VCR), CPM, and CTR for campaigns, adjusting based on ad frequency and conversion timing

The Outcomes

11%

Increase in Brand Search Volume

(Q4 2020 → Q2 2021)


84%

Viewability Rate through CTV optimization

(up from 35%)


$17

CPA from $50

(67% reduction)

Seeing is believing, we know.

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